Introducing Chat Support!

We are excited to announce that you are now able to chat with our amazing Customer Success Advocates in addition to reaching us via email or phone!  We will have chat available Monday - Friday 8am-4pm MST.  

There are two easy ways to access chat:

Through Zen Planner

  • When logged in to Zen Planner, click on Help on the top right


  • If an agent is available, you will see a Live chat button in the bottom right of your screen*. Click this button and enter some basic information to start the chat!  *You may be prompted to ask a question prior to seeing the Live chat option.
  • If a pop up does not appear after clicking Help, please clear your cache & cookies and try again


  • If no agent is available, you will have an option to Leave a message, which will create a ticket for our support desk



Through Zen Planner's Help Center

  • Go to
  • Click on the Chat with us button in the bottom right hand corner
  • Start chatting!


  • If no agents are available, you will be prompted to leave a message
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