When you are ready to integrate your Authorize.net gateway, make sure that you complete the following:
- Contact your Authorize.net provider and make sure that your Authorize.net account is able to handle MOTO (mail order, telephone order) transactions. Your Authorize.net account MUST support these types of transactions. If your current account can't do that, we recommend applying for a new merchant account with one of our preferred payment processing partners.
- Login to your Authorize.net account and locate the API ID and Transaction Key. Contact Authorize.net customer support if you are having difficulty locating this information. The Zen Planner customer advocate who sets up your payment gateway will need you to forward this information to them.
The next step is to reach out to the Zen Planner customer advocate desk to have them finish setting up the Authorize.net gateway in your database.
Phone: 866-541-3570, M-F (7a-7p, mountain time)
Please note: We charge an additional $50 fee per month if you use a merchant account with Authorize.net. This additional fee is used to cover the additional costs of supporting and troubleshooting issues for Authorize.net gateways. On average, it takes Zen Planner support and development teams 124% more time to resolve issues with Authorize.net than with our preferred payment processing partners. We will continue to fully support Authorize.net, but we highly recommend our preferred payment processing providers in order to have the best experience with Zen Planner.