- The system only allows a maximum of 6 attempts to log-in before a staff member is locked out of the system for 30 minutes. This is a security measure to prevent fraudulent access to your account. This lockout cannot be overridden by Zen Planner support. If a staff member receives the lockout warning, it is best for them to stop attempting to log in and follow the process below to reset their password.
- Make sure the correct address is being used: https//studio.zenplanner.com.
If you're having trouble logging in, you can usually fix this quickly. If you are using the correct email address that Zen Planner has attached to your staff profile, you will need to reset your password. Zen Planner support does not have access to your actual password, so the only solution is to be sent a password reset link.
The quickest way to accomplish this is for you to go to the studio database login page (http://studio.zenplanner.com), and click the 'Forgot Password?' link at the bottom of the login page.
Enter your email address and click the Send Email button.
If you used the correct email address, you will get a message immediately that contains a code.
Copy this code and enter it in the Reset Code box and click Submit to move forward with the password reset process:
If you used the incorrect email address, you will not receive an email and the system will not notify you that you entered the incorrect email address. The email address that you received your welcome message at and any other Zen Planner communications is your login email. If you still can't determine the correct email, reach out to Zen Planner support for assistance (866-541-3570 or firstname.lastname@example.org).
If you are still having issues after following the troubleshooting instructions, please reach out to the Zen Planner support team for additional help. You can also call the Customer Advocate team at (866-541-3570) or email them at email@example.com.