Help for Staff Members with Login Issues or Forgotten Passwords

Key Point:

  • The system only allows a maximum of 3 attempts to login before a staff member is locked out of the system for 30 minutes. This is a security measure to prevent fraudulent access to your account.  This lockout cannot be overridden by Zen Planner support.  If a staff member receives the lockout warning, it is best for them to stop attempting to login and follow the process below to reset their password.
  • Make sure the correct address is being used: https//


If you're having trouble logging in, you can usually fix this quickly.  If you are using the correct email address that Zen Planner has attached to your staff profile, you will need to reset your password.  Zen Planner support does not have access to your actual password, so the only solution is to be sent a password reset link.  

The quickest way to accomplish this is for you to go to the studio database login page (, and click the 'Forgot Your Password?' link at the bottom of the login page.  

Enter your email address and click the 'Send Email Now' button.  


If you used the correct email address, you will get a message within 30 minutes that contains a reset link.  Click on the link in the email to go to the secure page on the studio database site where you will be prompted to immediately change your password using the rules listed on that page.

If you used the incorrect email address, you will not receive an email and the system will not notify you that you entered the incorrect email address.  The email address that you received your welcome message at and any other Zen Planner communications is your login email.  If you still can't determine the correct email, reach out to Zen Planner support for assistance (866-541-3570 or

If you are still having issues after following the troubleshooting instructions, please reach out to the Zen Planner support team for additional help.  You can call the Customer Advocate desk at (866-541-3570) or email them at

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