How to Pay an Unpaid Bill on the Staff App

In this article, we will walk you through how to pay an unpaid bill, re-run a failed payment and resolve the existing unpaid bill alert through the Staff App

• Click on a member that has the Unpaid Bill Alert

• Click the right arrow 

• View the unpaid bills page. Each of the accounts on file for the member will be listed on this page.

• Clicking the Details drop-down arrow to the right of the amount due will display each of the bills the member owes for

• You can click Pay Now for an account without a failed payment. You will also be able to view if there is a failed payment by the attention triangle to the left of the account. You can click the Try Again button to attempt to make another payment. 

• Click Yes, process button

• Once the amount is processed, the unpaid bill alert will be removed from the member's profile